Pricing User Time High Speed Server News User Tools HelpDesk Home

 General Help

If you are experiencing any of the problems on this page, the answers are provided below. If you are unable to solve the problem through this page you may call our tech support line at 877-426-5638 for additional assitance.


To the top of this page

How to setup a new Dial-up Networking for Windows95.

Go to your Start Menu, then go to Programs, then go to Accessories. Open Dial-Up Networking by clicking on it.

Then double click on Make New Connection. It will respond by bringing up the "Make New Connection" dialog" (it may have been automatically opened for you when you opened the "dial-up networking folder" from the accessories menu).

Under "Type a name for the computer you are dialing" enter Hamilton.net. Also check that the proper modem is selected. Then click Next. Enter the phone number for hamilton.net in your area. Click Next and Finish. This should create a new dial-up networking system for you.

Now you need to check it to make sure it has the proper DNS servers so your computer can look up the addresses quickly. Do a right mouse button click on Hamilton.net then click on properties. This should bring up a box that looks like this. Click on the Server Types tab and then click on the TCP/IP Settings. It should look like this 

  • Server assigned IP address should be marked
  • Specify name server addresses should be marked
  • Primary DNS should be 208.6.238.2
  • Secondary DNS should be 208.6.238.6
  • Use IP header Compression should be marked
  • Use default gateway on remote network should be marked

Now click OK to save settings.

To the top of this page

What are the proper Network Settings for Windows95?

* Go down to the Start Menu on the Windows95 taskbar and go to Settings, then click on Control Panel. Double click the Network icon. Under Network, the first tab is "Configuration." There is a large, white box in the upper third of the page which should contain only "Dial-Up Adapter" and "TCP/IP -> Dial-Up Adapter." It should look like this.

These are the only two items that should be listed. Unless you have a network card within your PC, all other times may be deleted by highlighting them and clicking on the remove button. Note: After any changes in these settings, the computer must be restarted in order for the changes to take effect.

The Properties under Dial-Up Adapter should be as follows:

  • The "Driver Type" tab should have only the "Enhanced mode (32 bit and 16 bit) NDIS drivers" button selected.
  • The "Bindings" tab should have TCP/IP in the box and it should be selected. If there are other boxes besides TCP/IP in the white area, go up to the (*) above.
  • The "Advanced" tab should be fine.

The Properties under TCP/IP should be:

  • The "IP Address" should have "Obtain an IP address automatically" checked.
  • The "WINS Configuration" should have only "Disable WINS Resolution" checked.
  • The boxes under "Gateway" should be blank.
  • The "DNS Configuration" should have "Disable DNS" checked.
  • The "Bindings" should be empty. If it is not, go to the (*) above.
  • The "Advanced" settings should have "None" in the large box and an empty box below for "Set this protocol as the default protocol."
  • "NetBIOS," if not grayed out, should have no checkmark in the "I want to enable NetBIOS over TCP/IP" If it is not grayed out, go to the (*) above.

To the top of this page

Windows 95 "Save Password" Box is Grayed Out:

 

To the top of this page

Having Trouble Staying Connected

Background noise on your phone line can interfere with your modem connections. Plug a phone into the line you are using for your internet connection. If you notice static or a background noise when talking to someone, that noise can cause you to experience slower and/or unreliable internet connections. To solve this problem:
    Unplug all phones from the jacks in your house. If this clears up the line, begin plugging your phones back in one at a time to find the phone which is causing the extra noise. If unplugging all your phones doesn't clear it up, then call to have your phone line checked for noise.

    Additionally, any cordless phones in your house can cause noise on the line. Try disconnecting your cordless phone from the wall jack.
If you have a 56K modem you should download the latest modem driver from the website of your computer's manufacturer (example: www.compaq.com). This will upgrade your modem to the V.90 standard and generate a more reliable connection.
Additional information for 56K modem users:
www.56k.com
56k information site

Central City users with 56K modems should dial 757-1001.

If you have a WinLT modem:

  1. Download the latest modem driver from your computer manufacturer's website.
  2. Put the s38=0 string in your advanced settings. To find where to put this information follow these steps.
      Open My Computer, then open the Dial-up Networking folder.

      Find the icon for your internet dial-up (probably says hamilton.net in the title somewhere). Right click that dial-up icon and choose Properties from the pop-up list of options.

      You will see several tabs across the top of the screen. At the bottom of the General tab click on the button called Configure.

      This takes you to another page with several tabs across the top. This time, be sure you're on the Connection tab. At the bottom of the Connection tab screen, click on the Advanced button.

      At the bottom of the Advanced Settings Page you will see a place for Extra Settings. This is where you type s38=0. (that is a zero, not the letter "o")

      Click "OK" at the bottom of each screen until you are back to your desktop.
For more information on WinLT modems: WinLT Modems

 

To the top of this page

Computer asks if you want to disconnect every few minutes

There is a setting in your internet control panel which gives you the option of disconnecting after a certain amount of time (specified by you). If this option is set to 5 minutes, raise the number.

If you have already checked your internet settings and it is set to disconnect after more time than 5 minutes, then follow these steps:

    Do a find for the muc.dll file (muc.DLL - needs to be all lowercase). Find is under the start button. Make sure it's searching in your C: drive.

    Once found, right click on the name muc.dll and choose rename from the pop-up list. Rename this file to muc.old

 

To the top of this page

How do I get rid of the "Welcome to Netscape Messenger" page that appears every time I start Messenger?

You can either disable the Messenger Start Page or change the URL it loads.

To disable it:

    * Exit Netscape.
    * Open Windows Explorer and go to your ...\Netscape\Users\{username}\ directory.
    * Find the file named prefs.js and make a backup copy. You can do this quickly in Windows Explorer by right-clicking prefs.js, choosing Copy, then right-click a blank space in Explorer's right pane and choose Paste.
    * Use Notepad or another text editor to open prefs.js.
    * Add the following line on a line of its own:
      user_pref("mailnews.start_page.enabled", false);

You may wish to copy and paste the above line to avoid misspellings.

* If you typed in the above line, verify that it is exactly as shown above. Errors will cause this to fail to work, and may result in a corrupted prefs.js file.

* Close the text editor and save changes.

* Restart Netscape.

To change the URL:
* Follow steps 1-4 above.
* Add the following on a line of its own:

    user_pref("mailnews.start_page.url", "http://home.netscape.com/");

Replace http://home.netscape.com/ with the full URL you wish to use instead.
* Verify that line is exactly as shown above, with the URL you wish to use in quotes. Errors will cause this to fail to work, and may result in a corrupted prefs.js file.
* Close the text editor and save changes.
* Restart Netscape.

To the top of this page