What should I do if I can't connect to any iPass access
points?
If you can't dial into any of the iPass access points, check the following:
- Modem is connected and plugged in
- Phone line is connected to your modem
- Dial properties are filled out correctly (i.e., it shows the correct
location you are dialing from)
What should I do if the number I'm trying to connect to is
busy?
If you are experiencing a constant busy signal, try the following:
- Retry the number
- Try another local number
- Select "Select all" on the iPassConnect Dialer
What does it mean when I keep getting error messages?
There are three common things that cause error messages.
- Entering an incorrect password. Try re-entering your password and dialing
again?
- Entering your user name incorrectly. Most users must append the @ and
domain name of your ISP to your user name (i.e. ben@hamilton.net).
- Entering an incorrect number. Sometimes the phone numbers change in the
iPass phone book. If your company does not offer the automatic phone book
update feature, it is important that you update your phone book frequently.
We suggest every 2 weeks.
- Forgetting to enter the prefix required from the hotel or location you are
dialing from. Many hotels, for example, require that you add an 8 or 9
before the phone number.
Am I using the correct user name and password?
Make sure you are appending @domain at the end of your username when you are
trying to get connected. This is most likely your complete email address. For
example, if you user name is typically John and your email address is john@hamilton.net,
then your user name when using iPass is john@hamilton.net (where "hamilton.net"
is the domain).
Why can't I connect from my hotel?
If you are dialing in from a hotel or office, you often have to put a prefix in
front of the phone number such as 8 or 9. Check with the hotel or someone from
the remote office and make sure you are dialing correctly.
Why won't this specific POP connect?
iPass often works with many service providers in major business centers in the
event one service provider suffers a temporary service outage. If you have
already successfully been using the iPass service and you are having trouble
connecting through a particular access point, check to see if there is an
alternative number to use.
If these answers don't help and you require
technical support while roaming, please call 1-877-426-5638 or e-mail
Hamilton.net at info@hamilton.net
