How do I install iPass

What is iPass?
iPass is a way for you to access your Hamilton.net account while away from home. When traveling, you can access your Hamilton account through any of the cities listed within the iPass program for only 4 cents/minute. If you are in a location that is not local to one of the cities listed within iPass, you would instead choose Hamilton's standard 888 connection number and be billed at 15 cents/minute. iPass has thousands of cities across the country within its registry.

What if I'm gone for months at a time?
No problem! If you're in a city within the iPass system, you can use it to access your Hamilton account at only 4 cents/minute which is much less expensive than using the long distance service when you traveled. If you're used to switching providers every time you leave the area, you may not need to do that anymore. Just access Hamilton using the iPass program and you won't need to worry about changing providers while you're away. You will even keep your same Hamilton email address.

How do I install iPass?
To get the iPass program simply email our tech support staff and request it. The file is a 3.4MB file so it may take a while to download. Save the attached file to your harddrive (somewhere you can find it again). Double click the new file and run the short installation procedure. Once installed, there will be a new red iPass icon sitting on your desktop. Double click that icon and you'll see the iPass connection window.

Answers to questions you may have AFTER you have downloaded and installed iPass

What should I do if I can't connect to any iPass access points?
If you can't dial into any of the iPass access points, check the following:

Modem is connected and plugged in
Phone line is connected to your modem
Dial properties are filled out correctly (i.e., it shows the correct location you are dialing from)

What should I do if the number I'm trying to connect to is busy?
If you are experiencing a constant busy signal, try the following:

Retry the number
Try another local number
Select "Select all" on the iPassConnect Dialer

What does it mean when I keep getting error messages?
There are three common things that cause error messages.

Entering an incorrect password. Try re-entering your password and dialing again?
Entering your user name incorrectly. Most users must append the @ and domain name of your ISP to your user name (i.e. ben@hamilton.net).
Entering an incorrect number. Sometimes the phone numbers change in the iPass phone book. If your company does not offer the automatic phone book update feature, it is important that you update your phone book frequently. We suggest every 2 weeks.
Forgetting to enter the prefix required from the hotel or location you are dialing from. Many hotels, for example, require that you add an 8 or 9 before the phone number.

Am I using the correct user name and password?
Make sure you are appending @domain at the end of your username when you are trying to get connected. This is most likely your complete email address. For example, if you user name is typically John and your email address is john@hamilton.net, then your user name when using iPass is john@hamilton.net (where "hamilton.net" is the domain).

Why can't I connect from my hotel?
If you are dialing in from a hotel or office, you often have to put a prefix in front of the phone number such as 8 or 9. Check with the hotel or someone from the remote office and make sure you are dialing correctly.

Why won't this specific POP connect?
iPass often works with many service providers in major business centers in the event one service provider suffers a temporary service outage. If you have already successfully been using the iPass service and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use.