POSITION SUMMARY: Prepares monthly inter-company transaction reconciliations; prepares monthly, quarterly and annual federal and state payroll tax reports; assists with monthly and quarterly sales/use tax reports to various states; assists with general ledger account reconciliations.
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POSITION SUMMARY: Responsible for the daily receipts from Hamilton telecommunication, Mid-State, and Hamilton Long Distance customers.
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POSITION SUMMARY: Works with both internal and external customers to gather and analyze user specifications and requirements in order to prepare system designs and specifications of a technical nature. This position requires technical knowledge in areas of application programming, network design, storage, data input and data retrieval methods in order to develop business processing solutions as well as identify the impact of proposed changes to other systems. This position will be responsible for the management of projects and the supervision of personnel on assigned projects
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Contact Center Services
Outbound, inbound and interactive telemarketing services are provided for a national clientele with company-owned facilities in Aurora, Columbus and Kearney. An excellent staff of people from the "Heartland" ensure that the calls are handled with a high level of satisfaction for clients. Website: www.hamiltontm.com

Aurora Location

POSITION SUMMARY: This position serves a leadership role in the account management department at Hamilton Contact Center Services. Sr. Account Managers are responsible for every aspect of developing and supervising their staff so that they meet the client’s expectations for service, leadership and communications. Functional responsibilities include monitoring program results and serving as the client’s liaison with the operations departments to improve performance as needed and coordinating project setup, data return, verifications, accurate on-time reporting and proper invoicing. Sr. Account Managers are expected to deliver value added results for each client by making recommendations, preparing additional analysis and reports, and by being involved in the day-to-day management of the client’s programs. Sr. Account Managers and their staff typically manage 3 to 5 major accounts at the same time plus several smaller accounts. This position must establish excellent communications and rapport with the clients with an emphasis on verbal and written communication on a daily basis.
Apply Here | View our company website for more info about us. Hamiltontm.com

Account Service Representative

POSITION SUMMARY: Acquires orders for merchandise or services and provides telephone based customer services for both inbound and outbound call center projects.
Apply Here | View our company website for more info about us. Hamiltontm.com

Bilingual Account Service Representative

POSITION SUMMARY: This position is responsible for acquiring orders for merchandise or services and providing telephone based customer services for both inbound and outbound call center projects. This position must effectively perform the essential functions of the job using both English and Spanish depending on the needs of each individual customer.
Apply Here | View our company website for more info about us. Hamiltontm.com

Columbus Location

POSITION SUMMARY: Acquires orders for merchandise or services over the telephone. Qualified applicants will have strong interpersonal and communications skills along with the ability to read, write, speak and understand English well. Ability to use office equipment such as computer terminals. Experience with sales and telemarketing would be helpful.
Apply Here | View our company website for more info about us. Hamiltontm.com

Bilingual Account Service Representative

POSITION SUMMARY: This position is responsible for acquiring orders for merchandise or services and providing telephone based customer services for both inbound and outbound call center proejcts. This position must effectively perform the essential functions of the job using both English and Spanish depending on the needs of each individual customer.
Apply Here | View our company website for more info about us. Hamiltontm.com

Kearney  Location

POSITION SUMMARY: Acquires orders for merchandise or services over the telephone. Qualified applicants will have strong interpersonal and communications skills along with the ability to read, write, speak and understand English well. Ability to use office equipment such as computer terminals. Experience with sales and telemarketing would be helpful.
Apply Here | View our company website for more info about us. Hamiltontm.com

Bilingual Account Service Representative

POSITION SUMMARY: This position is responsible for acquiring orders for merchandise or services and providing telephone based customer services for both inbound and outbound call center proejcts. This position must effectively perform the essential functions of the job using both English and Spanish depending on the needs of each individual customer.
Apply Here | View our company website for more info about us. Hamiltontm.com

Back-up Administrative Assistant

POSITION SUMMARY: This is a split position in which the majority of activities include acquiring orders for merchandise or services over the telephone. This position includes providing administrative support to the Administrative Assistant on as needed basis.
Apply Here | View our company website for more info about us. Hamiltontm.com

Ord Location

POSITION SUMMARY: Acquires orders for merchandise or services and provides telephone based customer services for both inbound and outbound call center projects.
Apply Here | View our company website for more info about us. Hamiltontm.com

Bilingual Account Service Representative

POSITION SUMMARY: This position is responsible for acquiring orders for merchandise or services and providing telephone based customer services for both inbound and outbound call center proejcts. This position must effectively perform the essential functions of the job using both English and Spanish depending on the needs of each individual customer.
Apply Here | View our company website for more info about us. Hamiltontm.com

Telecommunications Relay Services
Hamilton Relay provides telecommunications relay services for people who are deaf, hard of hearing, or speech disabled under contract with the Public Utility Commissions for numerous states and US Territories. We also provide Internet based relay services that are available across the country. For a state listing, as well as additional information about our services, please visit our Website: www.hamiltonrelay.com

POSITION SUMMARY: Manages national Captioned Telephone sales efforts for Hamilton Relay. Responsible for the development and implementation of sales programs that contribute to the sale of CapTel phones and increase in minutes of Hamilton CapTel Service. Individual required to travel as needed. Location as yet to be determined.
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Arizona Relay Center

Iowa Relay Center

Kansas Relay Center

Nebraska Relay Center

POSITION SUMMARY: This position is responsible for the day to day installation, repair, testing, maintenance and monitoring of proprietary hardware and software for Hamilton Relay. It includes administering telecommunications switching equipment integrated with PC workstations as well as on-going maintenance of voice and data transmission facilities. This position is also responsible for the management of data populating a proprietary SQL database. On call and some after hours work will be required, along with the ability to be on site in Aurora, Nebraska within 25 minutes.
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POSITION SUMMARY: Relay TT and voice telephone calls Qualified applicants will have the ability to type 60WPM, be proficient with computer keyboards and terminals and a basic understanding of computer terminology. Possess strong communications skills, including verbal, written and interpersonal skills.
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Louisiana Relay Center

POSITION SUMMARY: Relay TT and voice telephone calls Qualified applicants will have the ability to type 60WPM, be proficient with computer keyboards and terminals and a basic understanding of computer terminology. Possess strong communications skills, including verbal, written and interpersonal skills.
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Wisconsin Relay Center

POSITION SUMMARY: Relay video calls between video relay users and hearing individuals. Preferred experience includes 3-5 years experience working as a sign language interpreter. National or state certification equivalent to the current NIC national certification is a plus.
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Maryland Relay Center

POSITION SUMMARY: This position is responsible for relaying text telephone and voice telephone calls to and from the speech and hearing impaired. All calls must be relayed verbatim and all call content must be held in strict confidence.
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Massachusetts Relay Center

POSITION SUMMARY: This position is responsible for relaying text telephone and voice telephone calls to and from the speech and hearing impaired. All calls must be relayed verbatim and all call content must be held in strict confidence.
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POSITION SUMMARY: Supervise, train, and evaluate relay operators. Promotes the activities of the relay service to customers.
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POSITION SUMMARY: Prepares and teaches comprehensive training programs that are designed to maximize the effectiveness of new and existing Relay Operators.
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POSITION SUMMARY: General receptionist, office duties, and customer service responsibilities including customer greeting and customer care.
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POSITION SUMMARY: Directs all relay operations and all related operations activities within the Relay Center with primary emphasis on quality and efficiency. Oversees the development of Supervisors, Relay Operators and other staff to ensure success of the company. Has primary responsibility for insuring that relay services, features, and quality standards meet the expectations of relay users as well as the State of Massachusetts.
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POSITION SUMMARY: This multifunction fulltime position is primarily responsible for upgrades, maintenance, and troubleshooting of various computer based systems in a telephony environment where customer support is emphasized. Required Experience and Skills: Applicants must be a Massachusetts resident as required by our state contract. Ability to organize and prioritize work in order to meet deadlines. Ability to organize and prioritize work in order to meet deadlines Strong working knowledge of Windows Operating Systems. Strong understanding of computer communication concepts. Ability to read, write, speak and understand English well. Hold a valid driver’s license and have the ability to travel alone.
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POSITION SUMMARY: Position is responsible for Outreach, marketing, and gathering information which will help improve the quality of the relay service and the number of customers served by Hamilton. Individual will be required to travel.
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POSITION SUMMARY: Aids in employee recruitment, hiring, development, benefit administration and payroll with an emphasis on confidentiality in all situations
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POSITION SUMMARY: Assists supervisors and Relay operators.
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POSITION SUMMARY: Maintains Massachusetts Relay Quality Assurance Program to facilitate continued quality improvement within the Relay Center. Identifies areas needing attention in individual operator performance and reports this to the Center Manager.
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POSITION SUMMARY: Supervise, assist in training, and evaluate Operators. Promotes the activities of the relay service to customers. Collaborates with Center Manager in staffing and general performance and operations of the relay floor.
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Georgia Relay Center

POSITION SUMMARY: Relay TT and voice telephone calls Qualified applicants will have the ability to type 60WPM, be proficient with computer keyboards and terminals and a basic understanding of computer terminology. Possess strong communications skills, including verbal, written and interpersonal skills.
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Rhode Island Relay

Internet Service
Hamilton.net provides local access to the Internet with 56k dial-up, high-speed DSL (Digital Subscriber Line), wireless, ISDN (Integrated Services Digital Network), and T1 connections. Service areas include the telephone exchange communities listed above, as well as many other locations throughout the state of Nebraska for a total of approximately 50 communities, including Grand Island, Central City, Sidney, North Platte and many more. Website: www.hamilton.net

POSITION SUMMARY: Provides customer service and technical assistance via inbound help desk customer calls regarding Internet, computer service and sales. Installs, modifies and makes repairs to personal computer and internet related hardware and software systems.
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Information Systems
Hamilton Information Systems provides integrated computer and telecommunications solutions to individuals, businesses, schools, and many other organizations throughout Nebraska. This division sells, leases and supports a variety of key business telephone systems, and provides computer systems, networks, and PC and Client/Server network support. Website: www.hamilton.net/his

• Aurora
• Grand Island
• Technical Specialist
  
  POSITION SUMMARY: Designs, builds, installs, configures and manages local and remote computer networks including file servers, PCs, printers, switches, routers and specialized communications equipment. Interacts with and provides technical support to internal sales/marketing/management staff as well as client IT staff, client management staff and users alike.
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• Customer Service Representative/Office Assistant
  
  POSITION SUMMARY: Primary responsibilities are customer contact and service through inbound and outbound phone calls as well as in-store consultations. Specific responsibilities include assisting customers with computer sales and minor computer questions, entering customer information for computer/Internet sales and service, answering general Internet and computer related customer questions, scheduling appointments, dispatching technicians, receiving payments and general store maintenance.
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• North Platte

Long Distance Service
Hamilton provides long distance, inbound 800 number service, dedicated and switched long distance service, calling card services and interexchange services. Website: www.hamilton.net/longdistance

Cable Television Service
Analog and digital cable television service is provided to 7 Nebraska communities, including Aurora, Doniphan, Giltner, Hampton, Hordville Marquette and Trumbull. Website: www.hamilton.net/midstate.pdf